For liability and safety reasons, please refrain from bringing children to your appointment unless they are the scheduled client. The treatment room contains cleaning chemicals, chemical peels, machines, and hot wax, which could pose risks. Additionally, the presence of children may impede the ability to perform the service effectively. It is important to maintain a safe environment, and any distractions can affect the quality of care provided. The room also requires adequate space for movement, and a stroller may restrict this.

A valid credit card is required at the time of booking to secure your appointment. Your card will not be charged at the time of booking and will only be charged if you cancel outside of our cancellation window or do not arrive for your scheduled appointment.

This policy helps us protect our estheticians’ time and allows us to continue providing dedicated, personalized care to every guest.

Please arrive on time for your appointment and no more than 15 minutes early unless otherwise instructed. When you arrive, you are welcome to sit in the lobby. However, if the door is locked, it indicates that your esthetician is still in a service and front desk staff may not be available. In this case, please text (920) 460-9636 to inform that you have arrived and are waiting in your car.

Cancellations and rescheduling must be made at least 24 hours before your scheduled appointment. Changes made within this 24-hour window will incur a charge of 50% of the scheduled service. Please note that promotional-priced appointments cannot be rescheduled outside of their promotional period; doing so will result in forfeiture of the promotional rate.

Appointment changes can only be made online through your confirmation or reminder notifications. Within the 24-hour window, changes cannot be made online, and you must text (920) 460-9636 directly.

Failure to show up for your scheduled appointment without prior notice via call or text to (920) 460-9636 will result in a charge of 75% of the scheduled services. Future appointments cannot be booked until the balance is paid, and any existing appointments will be canceled after three days if the invoice remains unpaid. If you miss an appointment from a package, it will be forfeited.

I understand that life can be hectic, and unexpected events happen. This cancellation policy is in place to ensure the best possible service for all clients. With limited availability, this policy helps prevent last-minute cancellations and no-shows, which take valuable time slots from other guests and loyal clients. If you have any questions, please feel free to reach out. Thank you for your understanding.